Shipping policy

Thank you for choosing to shop with us! We want to ensure that your experience is smooth and straightforward. We currently ship within Australia and internationally.

1. Processing Time

• Orders are typically processed within 1-3 business days.
• During peak seasons or sales events, processing may take longer.

2. Shipping Methods and Costs

·         We offer Standard and Express shipping options via Australia Post

·         Shipping costs will be calculated at checkout based on your location and selected shipping method.

3. Delivery Times

• Delivery times will vary based on your location and the shipping method chosen.
• Please allow additional time for remote areas.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.

5. Lost or Damaged Items

If your order does not arrive within the estimated delivery time or arrives damaged, please contact us via support@flola.com.au  and we will work with you to resolve the issue as quickly as possible.

6. Customs and Duties (International Shipping)

For international orders, you may be subject to customs duties and taxes. These charges are the responsibility of the customer and will be collected by the shipping carrier.

 

Thank you for shopping with us!